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Retail Chain Seeks Faster Lead Engagement

Retail Chain Seeks Faster Lead Engagement

Before: Manual lead qualification caused slow follow-ups and lost sales opportunities. After: Implemented an AI chatbot across website, WhatsApp, and SMS to automate responses and qualify leads instantly.

01. Challenge

The retailer's manual lead qualification process created critical delays in customer follow-up, resulting in lost sales opportunities and diminished conversion rates. With hundreds of daily inquiries across multiple channels, their sales team couldn't maintain the response speed modern customers expect, directly impacting revenue and customer satisfaction.

02. Solution

We deployed an intelligent AI chatbot ecosystem integrated seamlessly across their website, WhatsApp Business, and SMS channels. The system automatically engages prospects in real-time, qualifies leads through conversational intelligence, and routes high-value opportunities to the sales team instantly. The chatbot handles common inquiries 24/7, captures customer preferences, and maintains consistent brand communication across all touchpoints.

03. Results

  • 1,200+Inquiries Handled Automatically
    Monthly inquiries processed without human intervention
  • 28%Customer Engagement Increase
    Growth in overall customer interaction rates

Project Info

  • Client:Electronics retailer with 12 stores across Dubai and Abu Dhabi
  • Industry:ecommerce